Privacy policy

At Opaline Fragrance, we understand that your privacy is as personal as your scent. This Privacy Policy outlines how we collect, protect, and handle your data in accordance with the UK Data Protection Act 2018 and UK GDPR.

1. Information We Collect

We only collect information necessary to provide you with a premium shopping experience. This includes:

  • Identity Data: Name and title.

  • Contact Data: Billing address, delivery address, email, and telephone numbers.

  • Financial Data: Payment card details (processed securely via encrypted gateways; we do not store full card numbers on our servers).

  • Transaction Data: Details about payments to and from you and other details of products you have purchased from us.

2. How We Use Your Information

We use your data to keep our promises to you. Specifically:

  • Order Fulfillment: To process and deliver your fragrances.

  • Security: To protect our site and your account from fraud (a key requirement for Google Merchant Center).

  • Communication: To provide updates on your order or respond to your inquiries.

3. Data Security: Our Commitment

Your trust is our priority. Our Shopify store is powered by SSL (Secure Sockets Layer) encryption to ensure your personal and payment data is transmitted safely. We limit access to your personal data to those employees and third parties (like couriers) who have a business need to know.

4. Sharing with Third Parties

We do not sell your data. We only share information with trusted partners essential to our operations:

  • Shopify: Our e-commerce platform provider.

  • Delivery Partners: Reliable UK couriers (e.g., Royal Mail, DPD) to get your perfume to your doorstep in Birmingham and beyond.

  • Payment Processors: Secure gateways like Stripe or PayPal.

5. Your Legal Rights (UK GDPR)

Under UK law, you have the right to:

  • Access your data.

  • Correct any inaccuracies.

  • Request Erasure of your data.

  • Object to direct marketing.

6. Contact Us

If you have questions about this policy or our privacy practices, please contact our Data Protection Officer:

Opaline Fragrance Email: info@opalinefragnance.co.uk

Phone:+44 7417483803

Address:174 dudley road, Birmingham, B187QX